Returns and Refunds Policy
To initiate a return, please use our returns and refunds portal.
Returns are accepted on unopened products within 30 days from the date of purchase for a refund to the original form of payment, less any applicable shipping fees.
Customers are responsible for the shipping costs of returned items.
Requests for refunds and store credit are eligible for online purchases only. If you purchased from a retail location, please follow that retailer’s return policy.
If you purchased from us at an expo, health fair, or conference, all sales are final unless the product is found to be faulty.
Discount codes cannot be combined with any other sale, discount, or subscription order.
In the event that you forget to apply a redeemed loyalty reward during a high-volume sale, please understand that we might not be able to retroactively apply the discount. However, we assure you that the unused reward will be ready for your next purchase. We appreciate your understanding and look forward to serving you again soon!
Refunds for Orders Placed Through Facebook or Instagram
Orders placed through Facebook or Instagram are not eligible for partial refunds due to limitations between Meta and Shopify. In such cases, store credit of the same amount may be issued in place of a partial refund.
Damaged, Lost, or Stolen Packages
If your package has been lost or stolen, please file a claim with the carrier listed on your shipping notification:
- USPS customer service: 800-275-8777
- UPS customer service: 800-742-5877
Sometimes packages are misdelivered, or an unsuccessful delivery attempt was made, and the package was brought back to the carrier’s facility. Please also note that carriers may mark a package as delivered before it reaches your address.
Once a package has shipped, Maundy, LLC is no longer able to operate on behalf of the customer for delivery issues. Any concerns with delivery or tracking should be addressed directly with the shipping carrier.
Discontinued Products
All discontinued products are considered final sale. Once purchased, these items are not eligible for return, exchange, or refund. Please review your order carefully before completing your purchase.
Contact Us
You can contact us by emailing [email protected].
